To allow your airline to make the appropriate preparations, you should specify the degree to which your mobility is impaired as soon as you book your flight.
The following standard international codes will help you determine the degree of your disability yourself:
WCHC (Wheelchair Cabin Seat):
The passenger requires a wheelchair at all times and needs assistance inside the aircraft. The passenger has his or her own wheelchair.
WCHS (Wheelchair Steps):
The passenger can walk short distances but is unable to negotiate stairs.
WCHR (Wheelchair Ramp):
The passenger can walk but requires a wheelchair for longer distances. The passenger is able to negotiate stairs.
This passenger is blind or visually impaired.
The following quality parameters in accordance with EU Regulation No. 1107/2006 apply exclusively to passengers who have provided notification in advance:
Departing from Hannover Airport:
Upon arrival at the airport, as soon as the disabled passenger or passenger with reduced mobility has made himself/herself known at one of the call points or the respective airline's check-in counter:
- 80% of passengers should wait no longer than 10 minutes for assistance,
- 90% of passengers should not wait no longer than 20 minutes for assistance,
- 100% of passengers should not wait no longer than 30 minutes for assistance.
Arriving at Hannover Airport:
Upon arrival at the airport, assistance should be available at the gate or the aircraft within the following periods:
- 80% of passengers should receive assistance within 10 minutes of the aircraft reaching its parking position,
- 100% of passengers should receive assistance within 20 minutes.
The EU Regulation specifies longer waiting times for passengers who have provided no pre-notification.
Notifying the travel agent or airline at least 48 hours prior to departure/arrival is therefore recommended and is specified by the EU Regulation.