FAQ Questions and answers when reserving parking spaces online › › ›

How does the online reservation process at Hannover Airport work?
Reserving a parking space at Hannover Airport online is very easy. You select your travel dates and preferred parking area before proceeding with the booking process.
We will then send you an e-mail with an activation link via which you confirm your booking within 3 hours.
You will also receive a guarantee document for a parking space in your chosen tariff category.
On your day of departure, you simply drive into one of the parking area(s) marked on the map. To park, you take a ticket in the normal way at the relevant access barrier. After your trip, you pay the parking charges in the familiar way using a payment machine. No additional fee is charged for online reservations. The parking charges are payable after your trip.

Do I have to use a specific parking space in the parking area I have booked?
No. By making a reservation, a space in your chosen tariff category is reserved. You can park your vehicle in the first free space that you see in your chosen parking area. The parking areas are clearly shown on your guarantee document.

What do I do if the traffic light for the parking guidance system is red, indicating that the (multi-story) car park I have booked is full?
The guarantee document sent to you guarantees you a parking space in your chosen tariff category. There are normally a number of parking areas in each particular tariff category. These are clearly shown on your guarantee document. If, in exceptional cases, you have confirmed your booking but there is no free parking space available in your chosen price category, you may park in a space in the next price category up at no extra charge.

I do not have a credit card. Can I nevertheless reserve a parking space?
A reservation can also be made without a credit card. In this case, you will not be asked for your credit card or account details. Payment can be made in the parking areas in all the usual ways and is not due until you return from your trip.

Can I still use my credit card in spite of having a guarantee document?
You can pay using a credit card at all payment machines. Naturally, you can enter and exit all parking areas with your credit card. In this case, you should insert your credit card into the entry and exit terminals rather than taking a ticket.

Can I cancel a reservation?
You can cancel your reservation free of charge up to your planned date of entry. However, this is not absolutely necessary. If you do not make a cancellation, your booking will automatically expire 14 days after the specified booking period. No fees will be charged. You will find a link for cancellation purposes in the confirmation e-mail.

What happens if on my planned day of departure I do not enter the car park because I have decided to travel by train but have not made a cancellation? Will I have to pay the full parking charges?

No, you will not have to pay any parking charges or a reservation fee.

I was enjoying my holiday so much that I decided to extend my stay. Will I have problems exiting the car park?

No. When you return, all you need to do is insert the entry ticket into the payment machine and the parking charges will be calculated based on the actual length of your stay.

Can I view my booking later on and print out the guarantee document again?
Yes. If you would like to view your details again or no longer have your guarantee document, click on the relevant link in your confirmation e-mail.

Flughafen Hannover-Langenhagen GmbH
Parkservice
Postfach / P.O. Box 42 02 80
30662 Hannover
Germany
Tel +49 (0)511 977-1246
Fax + 49 (0)511 977-1374