Finding your way around the airport
At Hannover Airport, everything is close by.
All facilities and service counters are just a short walk away.
To help you find your way around, you'll find some useful information below.
In the departures area, disabled WCs can be found in the waiting areas in Terminal A (Gate 3 to 6), B and C.
Landside, wheelchair-accessible toilets can be found in Terminals A and C (departures/arrivals) and in the connecting hall between A and B on the arrivals level.
The WCs in the waiting areas are freely accessible.
The toilets in the public areas can be opened using a "Euroschlüssel" key. However, you can also ask the Airport Service to open the door using an information telephone (tel. 1740).
To ensure that disabled people can move between levels unhindered, all lifts are suitable for wheelchairs and have a special control panel positioned lower down.
Dining facilities at the airport as well as the shopping and Duty Free areas
are easily accessible for wheelchair users.
Public telephones which are also suitable for wheelchair users can be found all over the terminals.
In order to make the PRM Service more accessible, call points for passengers with reduced mobility can be found in every terminal on the arrivals and departures level.
These service points are identified with a wheelchair symbol and feature an induction loop for hearing aid users.
A direct call button will connect you with the PRM Service, allowing you to request assistance at any time.
Alternatively, you can contact your airline.
The relevant member of check-in staff will be happy to do this for you.
Service point locations
- Terminal A departures: In the middle of the terminal next to the panorama lift
- Terminal A arrivals: Opposite the panorama lift
- Terminal B departures: In the middle of the terminal next to the panorama lift
- Terminal B arrivals: On the wall on the right next to the escalator that leads to the arrivals level
- Terminal C departure: Between the Hub Convenience and the revolving door to the S-Bahn
- Terminal C arrivals: Opposite the first revolving door to the S-Bahn and right next to the lift at the terminal exit
If you require medical assistance, the airport fire brigade and St. John Accident Assistance (Johanniter-Unfallhilfe) can help.
If necessary, emergency treatment is also available.
To complement the call points, tactile strips have been installed in the floor leading from a number of entrances and exits.
These take you straight to the call points.
The strips are primarily aimed at partially sighted passengers and visitors.
However, they also make it easier for people with reduced mobility to find their way around.