Services & FAQs

FAQs

You can find an overview of all routes operated from Hannover here

Getting to the airport is really simple. The way to the airport is clearly signposted in Hanover and on the highways. The exact address of the terminal buildings is Flughafenstraße 3, 20855 Langenhagen. You can park here from €39 a week. If you would like to use public transport to get to the airport, take metro S5 (S-Bahn), which will take you from Hanover main station to the airport's Terminal C within 17 minutes. For further information click here.

At Hannover Airport, we provide affordable parking. You can use parking area P10, for instance, which costs as little as €39 per week, and is open between April through October. A free-of-charge bus shuttle service links P10 to Terminal C. The parking garages P1 and P3 are available throughout the year and are located in the immediate vicinity of the airport. From there, it is only a short walk to get to the terminal buildings. The parking garages P4 and P7 are ideal for long-term parkers and holiday-makers. The terminal buildings are in walkable distance, too. 

All our parking garages are shown on our parking guidance system. 

You can book parking online here. You can find further information on Parking here.

For checking in, please go straight to your airline's check-in desk. Your booking documents (booking confirmation) contain more information on that. At the check-in desk, you will receive your boarding passes, seat numbers and you have to drop off your luggage. Some airlines, among which are Air France, KLM, Eurowings/Germanwings and Lufthansa, also offer self-service check-in where you can print your boarding passes yourself. 

As an alternative, you can also check in online at home or on the go. 

All information on the Check-in can be found here.

Each airline has its own regulations on the size and weight of carry-on luggage. Please check these with your airline before arriving at the airport. The most important regulations can be found here: 

Carry-on luggage

Each item which is too large for the baggage handling system is considered bulky baggage including bicycles, surf boards, golf equipment and animals in transport boxes. You can find special bulky baggage check-in desks in each terminal building. The exact location can be obtained from the standard check-in desks. 

Baggage storage is possible at the Airport Service Center, which is located on the Arrivals level of Terminal B, and which is open 24/7.

If the gate is not written on your boarding pass, information monitors within the terminal buildings as well as this homepage will provide information. 

There is a range of restaurants, beverages and snacks in the waiting areas of the airside terminals. 

If your flight is delayed, you might be entitled to compensation on certain conditions. Please refer to your airline in this case. 

Here you can obtain information on your passenger rights

Services A - E

Addresses at the airport

You can find the way to the airport here:
Arriving and leaving the airport

Aircraft Noise

You can find all relevant information on aircraft noise here:
Noise Protection

Airlines at HAJ

The following airlines operate at HAJ:
Airlines at HAJ

Airport Service Center

You can find information and help at the Airport Service Center round the clock. The Airport Service Center can be found on the Arrivals level, Terminal B. There you can also find Tax-Free, Baggage Storage and the Parking Service. 

Airport Tours

Have a look behind the scenes! You can choose between six different airport tour options, each of which has a different duration:
Airport Experience Hannover

ATMs

ATMs are located in Terminl A, Terminal C and on the Airport Plaza between Terminal A and B. A branch of Sparkasse with an ATM featuring a 24h self-service area can be found on the Airport Plaza between Terminal A and B. The experts on foreign currencies of Travelex and their exchange office can be found in Terminal B. 

Job Training

From school straight into work: Hannover Airport offers a range of job trainings in a versatile working environment. 
Job Training at HAJ

Car Rentals

You can find all renowned car rental companies at HAJ.
Car Rentals

Baggage

You can find all relevant information on baggage regulations here:Baggage Regulations

Bank

ATMs are located in Terminl A, Terminal C and on the Airport Plaza between Terminal A and B. A branch of Sparkasse with an ATM featuring a 24h self-service area can be found on the Airport Plaza between Terminal A and B. The experts on foreign currencies of Travelex and their exchange office can be found in Terminal B. 

Blog "Boulevard Airport"

Current events, background information, people, technology and environment: in "Boulevard Airport" you can read about everything going on around Hannover Airport.

To the blog

Booking a Holiday

Would you like to book a holiday? You best come over to the travel agencies at the Travel Market in Terminal C where you will get personal advice and thus can compare prices. You can also book online using our airport-based travel portal:
Reisewelt Hannover Airport

Car Rentals

You can find all renowned car rental companies at HAJ.
Car Rentals

Check-in

You can find information on the check-in at Hannover Airport here:
Check-in at HAJ

Complaints

For comments and criticism, please contact our feedback management.
Feedback Management

Customs Regulations

Information about customs regulations. 

Federal Police Force

Please check if your travel documents (ID) are valid and if you require a visa before you arrive. The federal police force at the airport will help you in case of doubt. The office can be found on the Departures level in Terminal B. If you require urgent documents or if you need to have your documents recognized, please refer to the following sites: Travel Documents & Visa Reqiurements

Check-in

You can find information on the check-in at Hannover Airport here:
Check-in at HAJ

Airport Experience

There is a lot to discover at Hannover Airport. Here you can find information on airport tours, exhibitions, the observation deck or events at the airport.
Airport Experience at HAJ

Emergency Number: 112 

Even-Before Check-In

Some airlines open their baggage drop-off already the night before departure. For more information click on the link: Check-in

Events

HAJ never sleeps: suitcase auctions, presentations, VIP lectures and much more. 
Events at HAJ

 

 

Services F - J

Federal Police Force

The office of the Federal Police can be found on the Departures level in Terminal B. A police station is located in the passageway between Terminal B and C. 

Feedback

For comments or criticism, please contact us.
Feedback Management

Flight Reservation

Would you like to book a journey? Come to the Travel Market in Terminal C. A choice of travel agencies offers personal advice and compares prices for you. You can book online, too, using the airport's travel portal:
Reisewelt Hannover Airport

Fligth Simulator

Take a seat on the flight deck of one of our true-to-original Boeing 737 or Airbus A320 flight simulators.

Airport Experience Hannover

Floor Plan

You can find our floor plans here:
Floor Plans

Gas station

You want to fuel up your rental car before returning? No problem! There is an 'M1' gas station right on the access road to the airport.
M1-Homepage

Hotel

We have a selection of two hotels at the airport.
To the hotels 

Internet

Use your travel time even more efficiently: Our three terminal buildings are fitted with WiFi. Simply join the network "FreeWifi@HAJ". You can enjoy up to three hours of free WiFi per day. After three hours, Telekom's charges will apply. 

Jobs

If you would like to work at Hannover Airport, please use our Career Page to learn about any vacancies. 
Career Page

Job Training

From school straight into work: Hannover Airport offers a range of job trainings in a versatile working environment. 
Job Training at HAJ

Services K - S

Liquids in your carry-on baggage

There are strict regulations on liquids in your baggage. You can find all relevant information on these regulations here:
Baggage Regulations

Lockers

For lockers, please contact the Airport Service Center on the Arrivals level in Terminal B. 

Lost & Found

Have you lost or found something? Please refer immediately to our Lost & Found Office in the Airport Service Center. You can find information and personal assistance here 24/7. The Airport Service Center is located on the Arrivals level in Terminal B. 

Lounge

Relax in our lounges:
Lounges

Money Exchange

In Terminal B, you can find our foreign currency expert Travelex and its Bureau d'Exchange. 
Get information from Travelex

Observation Deck

Enjoy the view over the skyline of Hanover and watch the hussle and bussle on the apron. 
360° Observation Deck

Opening Times

The airport is open and operating 24/7.

Passenger Rights

In case of disruptions during your journey you can find information on passenger rights and a personal contact in the following. Information by the European Commission on your rights: http://europa.eu/

For complaints, please contact the German FAA (Luftfahrt Bundesamt) in 38144 Braunschweig. Telephone: +49(0)531 23 55 115 (Mon - Thu, 9 a.m. until 4 p.m., Fri, 9 a.m. until 3 p.m.); e-mail:  fluggastrechte@lba.de; http://www.lba.de/

Parking

You can always find a vacant parking lot at Hannover Airport. You can watch our offers and directly book online here:
Parking and online booking

Pharmacy

The pharmacy is located on the Departures level, Terminal A. Please be aware of opening times and the emergency opening times. 
Pharmacy at HAJ

Plastic bags for carry-on baggage

If you want to carry liquids in your carry-on bag, you will be required to place them into a see-through plastic bag. You can purchase such a plastic bag for €1 (pack of two bags) in front of the security checks on the Departures level in Terminal A, B and C. 

Prayers / Church

The prayer room - a place of silence, devotion and prayers - can be found on Arrivals level between Terminal A and B. The room is open 24/7 for people of every religious affiliation. A special prayer room for Muslims can be found on the Arrivals level between Terminal B and C. 

Prayer Rooms at HAJ

Shopping

You can find a list of all shops, stores and restaurants here:
Shops & Food at the airport

Sightseeing Flights

See Hanover and the region from a different perspective: You can book sightseeing flights with a Cessna, helicopter or gyrocopter here:

Sightseeing Flight Offers

Smoking at the airport

Smoking is strictly prohibited within the terminal buildings. When you are still in the landside terminal area, you can smoke outside. Please use the marked smoking areas in front of the terminal buildings. Within the airside terminal, you can find smoking cabins. 

Services T - Z

Traveling with children

Traveling with kids is an adventure. You can find all relevant information on services at the airport, fun and games for kids.
Traveling with children

VAT Refund

On certain conditions, you can have the VAT on your purchases refunded before leaving Germany. Learn more here:

VAT Refund

Valet Parking

We are happy to park your car for you.
Valet Parking Service

VIP Service

Would you like to travel even more smoothly? Just book our VIP Service.
Book our Comfort Package

Visa

Please check your travel documents for their validity and any Visa requirements before departure. You can find all relevant information on passports, IDs and Visa requirements via the following link:

Travel documents & Visa Regulations

 

Feedback Management

Our overall goal is your happiness. We appreciate your feedback regarding your visit at Hannover Airport. Please let us know about your experience and complaints.

Feedback Management

Contact

Airport Service Center

Opening hours: 7 days / 24h

Arrival level Terminal B

Lost & found | Tax-Free